Voice outbound

Initiate Batch Calls

Initiate batch outbound calls (rostering cascade).

Path Parameters

instance_idInstance Id

Formatuuid

Request Body

callsCalls

Itemsitems <= 30

delay_between_ms?Delay Between Ms

Default2000

Range500 <= value <= 10000

Response Body

curl -X POST "https://loading/internal/v1/instances/497f6eca-6276-4993-bfeb-53cbbbba6f08/voice/batch-call" \
  -H "Content-Type: application/json" \
  -d '{
    "calls": [
      {
        "to_number": "string"
      }
    ]
  }'

curl -X POST "https://loading/internal/v1/instances/497f6eca-6276-4993-bfeb-53cbbbba6f08/voice/batch-call" \  -H "Content-Type: application/json" \  -d '{    "calls": [      {        "to_number": "string"      }    ]  }'

null

{
  "detail": [
    {
      "loc": [
        "string"
      ],
      "msg": "string",
      "type": "string"
    }
  ]
}

Initiate Outbound Call

Initiate a single outbound call via Retell.

Path Parameters

instance_idInstance Id

Formatuuid

Request Body

context?Context

Context for the agent (worker name, shift details, etc.)

Empty Object

customer_id?Customer Id

from_number?From Number

Caller ID (from channel endpoint)

max_duration_seconds?Max Duration Seconds

Default300

Range30 <= value <= 1800

to_numberTo Number

Phone number to call (E.164 format)

Response Body

curl -X POST "https://loading/internal/v1/instances/497f6eca-6276-4993-bfeb-53cbbbba6f08/voice/call" \
  -H "Content-Type: application/json" \
  -d '{
    "to_number": "string"
  }'

curl -X POST "https://loading/internal/v1/instances/497f6eca-6276-4993-bfeb-53cbbbba6f08/voice/call" \  -H "Content-Type: application/json" \  -d '{    "to_number": "string"  }'

null

{
  "detail": [
    {
      "loc": [
        "string"
      ],
      "msg": "string",
      "type": "string"
    }
  ]
}

Voice outbound

200

422

200

422